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The quickest answers and the best way to reach us.
Write to us
For questions, reports, account or promo codes. We answer in English or Italian.
We usually reply within 2 working days.
Before writing
Frequently asked questionsSupported browsers, prices, plans, language, EA Terms.OpenCommon problemsMissing prices, Trader stopped, extension to update, errors in the log.OpenInstallation and activationAccount, GIBI-XXXX-XXXX-XXXX code, first start in the Web App.OpenAll guidesFrom the first Trader filter to the market Forecast.Open
Account
Forgot passwordGet a code by email and choose a new password.Activation codeIn your profile, with the Copy button.Linked EA accountUnlink it from the Extension tab of the profile, once every 30 days.
To delete the account and all related data, write to us from the account email: we remove it within 30 days.
Report a problem
The more details you give us, the sooner we fix it. In the email include:
- 1The extension version (at the top of the popup or in chrome://extensions).
- 2Browser and version (Chrome, Edge, other).
- 3Platform of your EA account (PlayStation, Xbox or PC) and Web App language.
- 4What you were doing and what you expected: the steps to reproduce it.
- 5A screenshot and, if any, the GiBi log line with the error.
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